01 Risk signal
Time drain
Skilled people spend hours on tasks a well-built agent handles in seconds.
AI Solutions / Process Optimization
Put AI agents on the work that drains your team
Targeted automations that pay for themselves. We take a costly, repetitive process and rebuild it with AI at its core, measured against the KPI you care about.
- 24/7
- Always-on operations
- Minutes
- Cycle time, not days
- KPI-led
- ROI you can see
01
02
03
The hidden cost of repetitive work
Every manual, repetitive process is a tax on your team and a ceiling on your growth. AI removes the tax.
02 Risk signal
Inconsistency
Manual work varies by person, mood and day. Quality and compliance suffer.
03 Risk signal
Hard ceiling
Growth means more headcount, because the process cannot scale without people.
How we optimize a process
A fast, focused loop from the costliest bottleneck to a measured, automated result.
Checkpoint 01
Find the bottleneck
We pick the process with the best ratio of pain to feasibility.
Checkpoint 02
Redesign with AI
We rebuild it AI-first, with human checkpoints where they matter.
Checkpoint 03
Integrate
It plugs into your existing tools: CRM, ERP, store, phone system, inbox.
Checkpoint 04
Measure ROI
We track the KPI before and after, so the value is undeniable.
AI agents in action: real use cases
A sample of the processes we redesign with AI at their core.
01
Voice AI
AI voice agents (ElevenLabs)
Natural-sounding voice agents that answer calls, qualify leads, book appointments and handle routine support 24/7, in multiple languages, and hand off to a human when it counts.
- Inbound reception, FAQ and routing
- Outbound reminders, follow-ups and surveys
- Appointment booking synced to your calendar
- Multilingual, on-brand voice with live human hand-off
Measured impact24/7Calls answered, zero hold music
02
Scheduling
Intelligent process scheduling
AI that optimizes appointments, shifts, dispatch and resource allocation against your real constraints, filling gaps, cutting idle time and reducing no-shows.
- Constraint-aware scheduling and rescheduling
- Workforce and resource optimization
- Automated reminders to cut no-shows
- Real-time re-optimization when plans change
Measured impact−30%Idle time, typical target
03
E-commerce
E-commerce catalog operations
Automate the catalog grind: generate and translate product copy, categorize and tag, enrich attributes, deduplicate and keep marketplaces in sync, at the scale of your SKU count.
- Product descriptions generated and localized (EN/IT/FR/DE)
- Auto categorization, tagging and attribute enrichment
- Image tagging and quality checks
- Marketplace and PIM synchronization
Measured impact1000sSKUs enriched on autopilot
04
Documents / AP
Document & invoice automation
Turn inboxes full of PDFs into structured, validated data. AI reads invoices, contracts and forms, extracts the fields, validates against your rules and routes for approval.
- Invoice and receipt data extraction (AP automation)
- Contract and form parsing into structured fields
- Validation against business rules and ERP data
- Approval routing and exception handling
Measured impactHours→SecPer-document processing
05
Support
Support triage & deflection
AI that reads every incoming ticket and email, classifies and prioritizes it, drafts an accurate grounded reply and resolves the routine ones, so agents focus on what needs a human.
- Automatic classification, routing and prioritization
- Grounded reply drafts from your knowledge base
- Auto-resolution of routine requests
- Sentiment and escalation detection
Measured impact↑ DeflectionRoutine tickets resolved
Frequently asked
How fast can we see results?
Targeted automations are deliberately scoped to show measurable impact quickly, often within weeks of a focused engagement.
Will it integrate with our tools?
Yes: CRM, ERP, e-commerce platform, phone system and inbox. Integration is part of the build.
How do you prove ROI?
We baseline the KPI before we start and measure it after, so the value is explicit, not anecdotal.
Insights
All insightsFrom our insights
AI Voice Agents: What They Are and How Businesses Use Them
Learn what an AI voice agent actually does, which call types it can fully own today, and the operational leverage it creates for SMBs. Talk to Orange ITS.
Read articleAI Agents for Booking and Scheduling: Fewer No-Shows
See how an AI agent booking system handles appointments 24/7, cuts no-shows with automated reminders, and pays for itself fast for service businesses.
Read articleDocument Processing with AI Agents: Beyond OCR
AI agent document processing goes beyond extraction — agents route, validate and act on contracts, claims and forms. See the measurable case for going further.
Read articleProject intakeSecure workflow
Which process should we automate first?
Tell us the workflow that drains your team. We will scope an automation and the ROI behind it.
0124/702Minutes03KPI-led
Direct response: hello@orange-its.ch